5 Easy Steps to Improving Your Security Guard Service
What we have discovered is that almost all security guard companies are capable of providing the support that property supervisors want, but too often do not because of a lack of ongoing quality control procedures.
Safety guard companies are unlike any vendor that a property manager usually hires. If you employ a painter, then you are able to see whether or not they do their jobs by looking at the walls. However, when you employ a security guard business, how often can you determine whether the protector company is doing their job including running background checks and drug screenings, providing good training to your own guards, and effectively tracking and supervising your defenses. In the majority of cases they probably are, but it’s important to implement a method of verification and quality control to make sure that issues connected with the lack of doing these jobs don’t begin to happen.
In this guide we will discuss five (5) easy actions to enhancing your safety guard service and achieving everything you imagine as your ideal office security guard.
Display Your Guards Qualifications
In most states, guards have been mandated to have a specified amount of training before they can begin working as security guards. If your condition is one of those states, make sure that your security guard company is compliant.
If you’re in a state where there are no state requirements for guard certification, then inquire into the type of training that’s being supplied by your security provider and ask yourself does it seem decent.
It is also your security guard firm performing history and drug screenings on all your guards until they send them to your own property? If they’re, they ought to be providing you with verifications. If not, why?
Another excellent method to display whether the protector is a fantastic match for your property is to conduct a brief”interview” to get a feel for the guard and to explain your expectations. This first dialogue can tell you a good deal on what to expect from this guard and it gives you an opportunity to request a different guard if you feel that it is essential.
Assess Guard Training
Although most security guard companies have an extremely thorough orientation that introduces each guard to the business itself, in several circumstances the guard’s orientation to his assigned property isn’t quite as complete. We call the orientation to the assigned property”Site Specific Training”. Find out what your site specific training resembles:
• Can it happen at your premises?
• How long is each officer educated?
• How long can the security firm double bank?
Determine the answer to each of the questions and make sure that they match what you believe is sufficient. You should even consider sitting in on your safety guard company’s orientation and also your site special training to acquire an understanding of what goes on preparing a guard to operate in your premises.
Inspection Your Guard’s Supervision
Protect supervision is one of the main factors of very good security guard support. When security companies provide poor oversight, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Deficiency of oversight also removes the opportunity for the protector to learn and better understand their duties. If the guards aren’t being supervised, they begin to feel that their job isn’t important and they begin to find themselves as less of a part of the security group. When guards don’t feel as part of your group it generally leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors may not be included. If your contract doesn’t require on-site supervision, how can your security guard firm remotely oversee its defenses? Outside the normal security firm field manager spot checks, the 2 methods of distant oversight that prove most effective are: Officer Tour Tracking Systems
In case your guards are required to produce rounds of your premises, then a method for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a distant means of tracking the guards while they’re on your premises. These monitoring systems allow the security guard business to track the time and log the action of the guards while they’re making rounds to several areas on your premises. Most Officer Tour Tracking Systems can generate reports that empower the safety guard firm to quickly acquire an understanding of whether the protector is making rounds. The property manager also needs to be given with an abridged version of those reports.
In addition to Officer Tour Tracking systems, we’ve discovered that having a method for guards to check in frequently with the safety guard provider provides a method of earning sure that each guard is safe and alert. By having guards check-in frequently together with the safety guard business, at least each 30 minutes, guards believe that their safety is important and that being awake and attentive is an important part of their job.
Expand Your Guards
After hours inspections of your defenses are almost always great ways of finding out just what is occurring with your safety while you aren’t there. During these inspections, make sure to ask your safety guards questions regarding their duties and responsibilities to make sure that they know their jobs. In fact, we suggest having your safety guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) by a certified security adviser as part of your ongoing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing precisely that. Remember, when selecting a security adviser be confident that the adviser isn’t really a security guard business. If so, your audit is sure to develop issues with your current security guard business.